Minggu, 11 Desember 2016

Giving Formal Presentation

Formal Presentations

Presentations give you the opportunity to share and receive feedback on your ideas and research findings.  This page offers basic guidelines for organizing, designing, and delivering formal presentations. It also provides links for further discussion and examples.
But before you get started…
Know your audience. As an engineer, you will deliver formal presentations to different audiences who have varying levels of technical knowledge: undergraduates, graduate students, professors, university administrators, and supervisors and colleagues in industry. Anticipate what your audience already knows about your topic. If you are unsure how to address your audience, imagine having a conversation about your topic with a member of the audience. You would employ different diction and sentence structures to discuss your work with a fellow engineering student than you would to explain it to a marketing student, wouldn’t you? Ideally, you address audience members on a field of shared knowledge and then lead them to greater understanding.
Also try to anticipate your audience’s mood.  You should organize your presentation differently for a friendly audience than you would for a skeptical or hostile one. Generally speaking, a friendly audience will likely accept an early assertion of your main point, followed by supportive details.  A skeptical audience, however, responds more productively to a presentation of shared concerns, followed by a “delayed thesis,” or main point (Ramage & Bean, 1995, 164).
Finally, make sure you know your audience’s preferences for presentations. Does your audience expect or require PowerPoint or other presentation software? Does your audience, like Edward Tufte (2010), despise PowerPoint? Would your audience prefer other modes of presentation, such as displaying slides as Web pages (Olivo, 2006)? These types of questions may be difficult to answer for someone with little presentation experience, but doing some initial research into your audience’s expectations will make you a more effective presenter.

 

Organizing the Presentation

Most presentations have three distinct sections: Introduction, Middle, and Conclusion.
1. Draft the Introduction. 
      Think like a journalist: the introduction should explain the “who, what, when, where, and why” of your research.  The Middle will explain the “how.” Your title slide will convey much of this information. Fig. 1 shows a title slide that includes the “who, what, and where.” Make sure you attend to font size and color contrast so that your names are visible. Also, spell out the names of your university and department even though they may be obvious. If you receive external funding for your research, your title slide should identify the source of your support. At this stage, consider your Introduction as a rough draft. You will revise it later.

2. Concentrate on the Middle and Conclusion.
      Imagine yourself at the end of your presentation. What exactly do you want the audience to learn, or take away?  Engineering communicators recommend that you focus on 3-5 points per presentation (Doumont, 2009).  Yet at a busy conference, most of us can realistically remember only the main point of each speaker (Alley, 2003, 153.). Prioritize your points in order of importance.  Make sure all the information you include in the Middle of your presentation contributes to your most important point; too many unnecessary details will veil the important information. Select the most persuasive visual data to use as supporting evidence.

3. Organize your argument and support.
     First, avoid your computer (Grant, 2010). Instead, write down your points on note cards and organize the cards, so you can see the entire structure at a glance and make changes quickly. If you begin this work on presentation software, you risk wasting time on slide design details. This process will also help to remove unnecessary information that does not support your main points. It will be earlier to throw away a notecard that you scribbled on than to delete a slide that took you an hour to perfect.
Repetition helps you to emphasize important information. If you want the audience to remember a point, allude to it early, present the information as clearly as possible, and repeat your point in the conclusion.

4. Finally, return to your Introduction. 
     Review all the material in your draft, including your title.  Make sure your Introduction explains why your work is important—and why we should pay attention to you. Also explain the larger context of your work (or the “big picture”) for the least technically knowledgeable member of the audience; that person could have the most power or money to help you. If your presentation will last longer than 5 minutes, provide an overview slide to outline the contents. You can use the overview to explain your scope: what you will discuss and what you will not.

Delivering an effective presentation

Presentation as performance

Making a presentation puts you on public display. An audience not only listens to your ideas, it also responds to the way you use your voice and your body. You need more than a well written presentation to make an impact. You will also need to deliver it in a lively, flexible and interesting way. In this leaflet we suggest many ideas for invoking energy in your presentation style.
To begin with, imagine that you are in the audience for your presentation. What might:
  • grab your attention?
  • stimulate your imagination?
  • inspire your confidence?
  • develop your understanding?
Now think about ways to encourage these things.

 

Six steps to becoming an effective presenter :

1. Practise

The more familiar you are with your material the more you will be able to inspire your audience’s trust and confidence. Do more than practise reading through your material to yourself. If possible, stand up in a room and deliver your presentation to the walls. Get used to hearing your own voice filling a room. Familiarise yourself with the words and phrases in your presentation. Play around with different volumes and see how well you can hear your own voice. Above all, familiarise yourself with the main thrust of your argument and explore how the individual elements of your presentation piece together. This will help you to keep to your chosen objectives and avoid distractions when it comes to your actual delivery.

To read or to learn?

Should you read out your presentation from detailed notes or present it completely from memory? Find a way to compromise between these two approaches. There are dangers in each.

Reading
Reading tends to focus your thoughts on your notes, thus losing contact with your audience. Reading can also reduce your voice to a monotone, removing energy and enthusiasm from your delivery. Directly addressing your audience is much more engaging.

Learning
Learning is fine until you lose your way; for example, a member of the audience asks a question or your overhead projector bulb blows. Always have some form of notes to keep you on the right track. Also, if you over learn your notes you might lose a sense of energy and enthusiasm. Always work for a sense of confident spontaneity.
Find a way of making notes to support your presentation style. The most common form of note making is to use index cards. These can be read at a glance. Use them as visual prompts to guide you through your presentation. Use one card for each main idea, including details of the supporting information for each point. Connect your cards together with a tag or a piece of string so that they can't get out of order.

2. Assert yourself

An effective presenter needs to be assertive, not aggressive. There are two important Ps.

Posture

It is important to appear confident at all times. Different postures create different moods. A very formal, upright and still posture will create a very different atmosphere from a relaxed and active one. Remember to match your physical behaviour to the objectives underpinning your presentation. If you want to be either formal or informal, make deliberate choices about your physical style and stick to these.

Presence

Have the confidence to fill your space in front of an audience. Avoid apologising for your presence by saying “sorry” (although you must be polite if circumstances so demand— e.g. the session is running over time, or the microphone has stopped working). Also, avoid physical apologies by hiding behind a desk or lectern. You must be confident that the audience wants to listen and that you have something interesting to tell them. Don’t be afraid to wait for an audience to settle down before you start speaking or to ask for quiet if this does not happen.

3. Make contact with your audience

One of the key challenges faced by the presenter is to establish links with her/his audience (a poor presenter appears to be speaking to an empty room). Making contact helps to maintain an audience's interest and encourages them to believe that you are genuinely interested in talking to them. You can make contact with your audience in a number of ways, including:
  • eye contact;
  • gestures;
  • spoken contact;
  • your use of language.

Eye contact

Eye contact is part of everyday communication and an audience can feel uncomfortable if they are denied it. Making eye contact with individuals gives them a sense of involvement in your presentation and helps to convey your objectives on a personal level. Make sure that you share eye contact with all members of a small audience and all areas of a large audience. Regularly shift your focus around the room, not so that you look nervous, but to help involve as many people as possible in your talk.
A handy tip: if you can’t make eye contact in a large group, don’t look at the floor or ceiling (this looks like boredom or rudeness). Try looking at people’s foreheads. The people sat around them will read this as eye contact even if the individual won’t.

Gesture

People use their arms and hands in every day conversation to add emphasis or to help describe events. Presenters will therefore look rather awkward if they keep their hands in their pockets or rooted firmly at their sides. Use gestures to welcome your audience, to add emphasis to your main points or to indicate an ending. Try to use open gestures which move away from your body, extending them out to your audience. This helps to break any audience/presenter divisions. Make sure that all gestures are controlled and precise; too much movement will appear nervous and unfocussed. Always watch against distracting your audience from the content of your presentation. You should continually be trying to find ways to help them listen and understand.

Spoken contact

Acknowledge your audience by making verbal contact with them. At the beginning of your talk ask if they can see and hear you, or check that lighting and sound levels on audio-visual equipment are satisfactory. During your presentation, ask rhetorical questions that you can then answer (e.g. “How do we know this was true?” or “So, what does this prove?”). At the end of your talk give the audience an opportunity to ask questions or to clarify detail— this encourages them to take ownership of your material.
The use of questions is an important tool. Questions involve your audience’s mind in a more stimulating way than simply asking them to sit and listen to your talk. Draw an audience in with clear, focused questions.

Language

Your use of language is particularly important in developing and sustaining a relationship with your audience. Try using language that involves your audience. For example, asking questions such as “What can we learn from this?” or “How did we arrive at this conclusion?” involves your audience in an exploratory process or discussion. When looking at visual aids, introduce them by saying “If we look at this slide we can see that ..” or “This slide shows us that…”. Use language that is welcoming and involving throughout your presentation.

4. Use your voice

Your voice is a very flexible and powerful tool. You can use it in many different ways by varying the:
  • volume;
  • pace;
  • pitch.

Volume

Make sure that your voice is loud enough for your audience to hear clearly. Speaking too loudly or too quietly can make it difficult for your audience to follow your presentation. Listen to people speaking in normal conversation. They tend to raise or lower their volume for emphasis. For example, they may speak loudly when giving an instruction but softly when apologising. To add energy to your presentation, use these colourful changes to your best advantage: a conspiratorial whisper can draw an audience in; a loudly spoken exclamation can make them sit up and listen.

Pace

Make sure that the speed of your delivery is easy to follow. If you speak too quickly or too slowly your audience will have difficulty following your talk. To add life to your presentation, try changing the pace of your delivery. A slightly faster section might convey enthusiasm. A slightly slower one might add emphasis or caution.

Pitch

The pitch of your voice also varies in day to day conversation and it is important to play on this when making a presentation. For example, your pitch will raise when asking a question; it will lower when you wish to sound severe.
Play around with the volume, pace and pitch of your voice when practising your presentation. Find different ways of saying the same sentence. Explore different ways of adding emphasis to your main points. Always try to convey enthusiasm and energy through your use of your voice.

5. Breathe

Always remember to breath steadily and deeply. If you are anxious about making a presentation your breathing will become fast and shallow. This will affect the quality of your voice and your ability to speak clearly for extended periods of time. Try to take a few deep breaths before you make your presentation, making a conscious effort to slow your breathing down and taking in more air with each breath. During your presentation, use pauses after questions or at the end of sections to allow comfortable breathing patterns. Don’t be afraid to slow down the pace of your presentation if your breathing becomes uncomfortable.

6. Drink

It is a good idea to have some liquid to hand to quench your thirst if you are speaking for a long time. However, be careful not to gulp ice-cold water before you go on as this constricts your throat and affects the quality of your voice. Drink a warm (not hot) cup of tea to relax your throat and ease your speaking voice.

And finally ... a note about humour

Only use humour if you know it will work. Humour needs to be relaxed and confident - if used badly, it will only heighten senses of awkwardness and anxiety if these are already present. Use humour if you know you can and if you feel it is appropriate to do so.

Conclusion

Continually explore your personal style using any or all of the above suggestions in different combinations for different effects. Above all, remember two main points:
  • be yourself— even in the most formal of surroundings you will need to be yourself. No one will be impressed if you try to perform like a classical actor or act like a stand-up comedian;
  • avoid any behaviour that might be off-putting to your audience— always be deliberate and clear in your use of your voice and physical actions.
Source :

Make and Receive Telephone Calls



Make and Receive Telephone Calls

Performance Indicators :

Make Calls
1. Identify the purpose of the call
2. Obtain the name and numbers of the person to be contacted
3. Make contact with the person
4. Communicate information to achieve the purpose of the call
5. Summarise the outcomes of the conversation before ending the call
6. Report telephone system faults to the appropriate colleague

Receive calls
1. Answer the telephone according to organisational procedures
2. Project a positive image of self and the organisation
3. Identify the caller, where they are calling from and what they need
4. Provide accurate and up-to-date information to callers whileprotectin confidentiality and security
5. Take and pass on messages according to caller’s needs
6. Deal with problems in handling calls, referring to the appropriate person where necessary
4
Knowledge And Understanding
1. The different features of telephone systems and how to use them
2. Organisation structures and communication channels within an organisation
3.  How to follow organisational procedures when making and receiving calls 
4. The purpose of projecting a positive image of self and the organisation
5. The purpose and value of confidentiality and security when dealing with callers
6. The types of information that could affect confidentiality and security and how to handle these
7. The purpose of summarising outcomes of a  telephone conversation before ending the call
8. How to identify problems and who to refer them to
9.  How to report telephone system faults


Make Calls
1. The reasons for identifying the purpose of a call before making it
2. The different methods that can be used to obtain the names and numbers of people that need to be    contacted  
3. How to use telephone systems to make contact with people inside and outside the organisation  

Receive Calls
1. How to identify the caller and their needs  
2. The purpose of giving accurate and up-to-date information to callers


Example Dialouge

Secretary         : Good morning. Gama Corporation. Can I help you?
Caller              : Good morning. May I speak to Mr Fahrur Assegaf, please?
Secretary         : Who’s speaking, please?
Caller              : This is Apryan Siregar of Horasindo Oil Company.
Secretary         : I beg your pardon, Sir. Could you spell your first name, please?
Caller              : Alfa-Papa-Romeo-Yankee-Alfa-November. That’s APRYAN.
Secretary         : Thank you, Mr Apryan Siregar. Just a moment, please.
Caller              : All right.
Secretary         : I’m sorry, Sir. Mr Assegaf is in a meeting with the Board now.
Caller              : That’s OK! He is the Headboard. Can I leave a message?
Secretary         : With pleasure, Sir.
Caller              : Please tell him to call me back at 1 p.m. today.
Secretary         : Right, Sir. Could I have your phone number, please?
Caller              : Sure. +62-817-410-4496. Have you got that?
Secretary         : Yes, Sir. +62-817-410-4496. Anything else, Sir?
Caller              : Is Mr Rahmat, his assistant, in?
Secretary         : I’m sorry, Sir. He is attending a seminar in Ogan Hotel.
  Could I take your message, Sir?
Caller              : Emm…please tell him that I’ll come to see him at 9 tomorrow morning.
Secretary         : Right, Sir. I’ll give your message.
Caller              : OK. Thank you for your help. Goodbye.
Secretary         : You’re welcome, Sir. Goodbye.

Souce :